Price Match Promise

The Casa Di Luce Price Match Promise

While our team works hard to ensure you are receiving the best price possible on our partner brands, occasionally there may be a price discrepancy with a competitor. At Casa Di Luce, we are committed to not only providing you with the best customer experience, but also with the most competitive prices in the design industry. Our Price Match Promise guarantees that if you find any lower advertised price for the exact same product or brand, we will provide you with an instant price match and a 5% refund on the difference.

To request a price match, simply fill out the price match form available on every product page on our website, or email us at sales@casadiluce.ca.

You can also reach our customer care team at +1 (877) 577-9426 during our regular working hours of Monday through Friday from 10:00 AM to 6:00 PM EST and Saturday from 10:00 AM to 5:00 PM EST.

Our Price Match Promise is based on the following conditions:

  • The item must be identical, from the same manufacturer and the same size and color.

  • The price must be verifiable at the time of purchase and cannot include any volume, personal or membership discounts.

  • The item must be available from a website based in Canada

  • The competitor cannot be selling under cost.

  • The price match will be applied to the fully delivered price, taking into account shipping and handling fees. For example, if the competitor is charging for shipping while Casa Di Luce is offering free shipping on the product, then the total price, reflective of the additional shipping charge, will be matched.

  • No other promotional offers can be used with a price matched product to receive a further discount. Our Price Match Promise excludes Clearance and Sale items.

  • The price match cannot be applied retroactively after the product has been ordered.

  • Casa Di Luce is not responsible for outdated or inaccurate pricing on competitor websites.

  • The Price Match Promise only applies to products found online at www.casadiluce.ca and not to in-showroom pricing