Frequently Asked Questions

Yes, we absolutely can. At the time of placing your order, it will have to be paid in full. If you require storage, please contact us in order to fulfill your request. In most cases, there is not a fee associated with temporarily storing your order.

Not all of our fixtures come with bulbs. The items details page will indicate whether or not the bulbs are included. The bulbs are included by the manufacturer as a courtesy.

Many people are worried about LED light replacement, since they do not have a bulb. However, most LED failures are typically due to issues with the driver, not the LED itself. If your LED light starts flickering or fails to turn on, you can purchase a new driver from a local hardware store or Amazon. LEDs last for about 25,000-40,000 hours of continuous use. With a good driver, your LED light can last for decades. Read our blog on How to Change an Integrated LED Light for more detailed information.

Yes, the majority of Casa Di Luce products come from international destinations, but are manufactured for use in North America. Refer to the item’s Certifications for specific information.

Every country in the world has their own electrical code requirements. You can expect to see the following certification codes on the Casa Di Luce website:

cULus: manufactured for North American, certified by The Underwriters Laboratory for use in both Canada and the USA.

cETLus: manufactured for North America, certified by Intertek for use in both Canada and the USA. 

UL only: manufactured for North American, labelled by The Underwriters Laboratory for use in the USA only. 

ETLus: manufactured for North America, certified by Intertek for use in the USA only.

We are legally required to collect sales tax based on each location that we ship to. We calculate the tax amounts based on the state or provincial laws of the shipping address that is entered at check-out.

We accept all major credit cards including American Express, Visa, and MasterCard. We also accept mailed certified cheque, Interac E-transfer, and wire transfer.

We offer discounts to members of the trade such as designers, architects, and contractors who will be asked to present their appropriate credentials in order to be approved. In addition, we may be able to offer special discounts for large volume orders. Please contact us directly to learn more about our Trade Program.

We offer SavedBy Package Protection, which protects your order in the event of loss, theft, or damage. If your package has any issues, you can open a claim with SavedBy for a refund or re-order within 24 hours. The “Checkout+” button indicates that you are checking out with package protection included.

If you purchased SavedBy package protection, you can open a claim with SavedBy for a refund or re-order within 24 hours. To start a claim with SavedBy, please visit https://savedby.io/file-a-claim. Please have your email and order number ready, so SavedBy can look up your order.

Package protection is an optional service. If you would like to opt out of package protection, you can click on "Continue Without Package Protection" in your cart to check out without package protection.

Yes, we are a Canadian company! All items at Casa Di Luce ship from Canada. We offer free shipping in Canada on most orders over $199. Otherwise, orders in Canada are charged a flat shipping fee based on the destination province. We also offer local pickup at our showroom in Toronto, ON.

Yes, we offer shipping to the USA. Within the USA, select orders may qualify for free ground shipping. Otherwise, shipping costs are calculated at checkout. Customers are responsible for any applicable state taxes, import duties, or broker fees incurred upon delivery.

We offer free shipping in Canada on most orders over $199. Otherwise, orders in North America are charged a flat shipping fee based on the destination province/state. There are select product exclusions that do carry additional shipping or handling fees and in those circumstances, you would be notified in advance of any additional charges. Lastly, upgraded delivery options may be available for an additional cost.

For these locations, additional shipping fees may apply. Our Customer Service team will confirm with you if there are any additional fees within 24 to 48 hours of placing your order. We will not finalize your order until you accept the final payment terms.

If your shipping address is outside of Canada or the USA, we would be happy to provide you with our international shipping options. You may email us at sales@casadiluce.ca for further assistance. We will not charge sales tax to international orders. However, some items may be liable to import duties. You will be responsible for any additional costs associated with import duties or broker fees associated with your country.

Unfortunately, we cannot ship to PO Boxes or Military APOs.

Yes, we can. Please email us at sales@casadiluce.ca before placing your order online or select the local pickup option at checkout.

If for any reason that you are unsatisfied with your order, you can return eligible items for a full refund, store credit or exchange within 14 days of delivery. A restocking fee may apply to returned items. Please refer to our full return policy under the section Returns & Exchanges .

If you purchased SavedBy package protection, you can open a claim with SavedBy for a refund or re-order within 24 hours. To start a claim with SavedBy, please visit https://savedby.io/file-a-claim. Please have your email and order number ready, so SavedBy can look up your order. If you did not purchase package protection and your order is damaged in transit, please contact us within 72 hours of receiving your order. Please refer to the Damaged Items section under Returns & Exchanges for more information.